Terms of service

The service

Banqetly is software for running a banquet hall: bookings, payments, GST invoicing, leads, quotations and event-day operations. These terms are an agreement between Banqetly (“we”) and the business that signs up (“you”). They apply to the website and to every Banqetly workspace.

The person who accepts these terms confirms they are allowed to do so on behalf of the business.

Free trial

New workspaces get a 7-day free trial with every feature. No card is needed. When the trial ends, choose a plan to keep using Banqetly; nothing is charged unless you do.

Plans and payment

Plans are priced per hall and billed monthly or yearly at the price on the pricing page when you buy, plus GST at the applicable rate. Group plans are priced by agreement.

Plans renew automatically for the same period unless you cancel before the renewal date. We will tell you at least 30 days before any price change applies to you.

Refunds are covered by our Refund and cancellation policy.

Your accounts

You decide who in your business gets a login and what each person can see. Keep passwords private; you are responsible for activity under your logins. Tell us at once at support@banqetly.com if you think an account has been misused.

Your data and your customers' data

Everything you put into Banqetly belongs to your business. We use it only to provide the service, as set out in our Data Processing Agreement, which forms part of these terms. We never sell it.

You are responsible for having a lawful basis to store your customers' details in Banqetly, including any notice or consent the DPDP Act requires, and for answering your customers' requests about their data. Banqetly gives you the tools to export, correct and erase it.

When your plan ends, access to the workspace is closed. You can ask for a full export within 30 days; after that we delete the workspace and everything in it. You are responsible for keeping your own tax records, such as GST invoices, for the period the law requires.

Invoices you issue

Banqetly helps you create bills, tax invoices, receipt vouchers and credit notes from the details you enter. You remain responsible for their correctness, your GST registration and filing, and for the booking terms you print on them.

Acceptable use

Don't use Banqetly to break the law, send unsolicited marketing, store data you have no right to hold, attempt to access other businesses' workspaces, or interfere with the service. We may suspend a workspace that does, after notice where we reasonably can.

Availability and support

We work to keep Banqetly available and to fix problems quickly, but we can't promise it will never be interrupted. Planned maintenance is scheduled outside busy hours where possible. Support is available on WhatsApp and email, Monday to Saturday, 9 AM to 7 PM.

Liability

Nothing in these terms limits liability that cannot be limited under Indian law. Otherwise, we are not liable for indirect or consequential losses, such as lost profit or bookings, and our total liability in any 12 months is limited to the fees you paid us in those 12 months.

Ending the agreement

You can cancel at any time from your plan, effective at the end of the period you have paid for. We may end the agreement on 30 days' notice, or at once if you seriously breach these terms. The sections on your data, liability and governing law continue after it ends.

Changes to these terms

We may update these terms. We will tell the workspace owner before material changes apply, and ask them to accept the new version in the app.

Governing law

These terms are governed by the laws of India. The courts in Bengaluru, Karnataka have jurisdiction over any dispute.

Contact

Questions about these terms: support@banqetly.com.