Refund and cancellation policy

Free trial

The 7-day free trial costs nothing and needs no card, so there is nothing to refund. If you don't choose a plan, the trial simply ends.

Monthly plans

Cancel at any time. Your plan stays active until the end of the month you have paid for, and is not renewed after that. Months already paid for are not refunded, in full or in part.

Yearly plans

If you cancel within 7 days of your first yearly payment, we refund it in full.

After those 7 days, you can still cancel at any time: your plan stays active until the end of the year you have paid for and is not renewed. The rest of that year is not refunded.

Renewals: we remind you before a yearly plan renews. If a renewal goes through by mistake and you tell us within 7 days without having used Banqetly since, we refund it.

Extra halls

Extra halls added during a period are charged for the rest of that period. Removing a hall takes effect at your next renewal and is not refunded for the current period.

Our mistakes

If we charge you twice or charge the wrong amount, we refund the difference in full, whenever you tell us.

How to cancel or ask for a refund

Write to support@banqetly.com or message us on WhatsApp from your registered email or phone, with your business name. We confirm within 2 working days.

Approved refunds are paid to the original payment method within 7 working days. Your bank may take a few more days to show it. GST charged on a refunded amount is refunded with it.

Your data after cancelling

When your plan ends, you can ask for a full export of your data within 30 days. After that we delete it, as set out in our Privacy policy and Data processing agreement.