Privacy policy
Last updated 8 November 2026
Who we are
Banqetly provides booking, billing and event software for banquet halls in India. We are based in Bengaluru, Karnataka. In this policy, “we” means Banqetly.
This policy explains what personal data we handle, why, for how long, who we share it with, and the rights you have under India's Digital Personal Data Protection Act, 2023 (the DPDP Act) and its Rules.
Our two roles
For people who visit this website, contact us, or use a Banqetly login, we decide why and how your data is used. Under the DPDP Act we are the Data Fiduciary for that data.
Banquet halls also use Banqetly to store details of their own customers: names, phone numbers, event dates, payments and invoices. That data belongs to the hall. The hall is the Data Fiduciary and we process it only on the hall's instructions, under our Data Processing Agreement. If you are a hall's customer, contact that hall about your data; we will help them respond.
What we collect
Demo requests and contact forms: your name, phone number, and if you choose to give them, your email, banquet hall name and message.
Banqetly accounts: the name, email, phone number and role of each person a hall adds, their sign-in history, and the changes they make (an audit trail).
Technical records: IP address, browser, and the pages or actions requested, kept as security logs.
Website analytics, only if you agree: see Cookies below.
We do not knowingly collect data from children. Banqetly is for businesses and is not meant for anyone under 18.
Why we use it
To reply to you, arrange a demo and tell you about Banqetly, because you asked us to (your consent, which you can withdraw).
To run a hall's Banqetly workspace under our contract with the hall.
To keep the service secure, investigate incidents and meet legal duties, including the CERT-In directions on keeping logs and the GST rules that halls follow.
We never sell personal data and never share it with advertisers.
How long we keep it
Demo requests and enquiries that don't become customers: 12 months, then deleted automatically.
A hall's workspace data: for as long as the hall's plan is active. When the plan ends, the hall can ask for a full export within 30 days; after that we delete the workspace and everything in it.
Security logs: 180 days, as the CERT-In directions require, then deleted automatically.
Halls keep their own GST records (invoices, receipts, credit notes) for the period tax law sets. We recommend they download them before they leave.
Your rights
Under the DPDP Act you can ask us to tell you what personal data we hold about you and how we use it, correct or complete it, erase it, and withdraw consent you gave. You can also nominate someone to exercise these rights for you if you cannot.
Write to support@banqetly.com from the email or phone number we have for you. We reply within 30 days. Some data we must keep for a legal reason (for example tax records); if so we will tell you what and why.
If you are not satisfied with our answer, you can complain to the Data Protection Board of India.
Security
Data travels over encrypted connections. Each hall's workspace is kept separate from every other. Staff only see what their role allows, every change is recorded, passwords are stored as one-way hashes, and our owner console uses two-step login.
If a breach affects your personal data, we will tell you and the Data Protection Board as the law requires, and report it to CERT-In within 6 hours of noticing it. If it affects a hall's customer data, we tell the hall without delay so they can inform their customers.
Grievance Officer
For any question or complaint about personal data, write to our Grievance Officer at support@banqetly.com, or by post to Banqetly, Bengaluru, Karnataka, India. We acknowledge within 2 working days and resolve within 30 days.
Changes
We may update this policy. The date at the top shows when it last changed. If a change affects how we use data you gave us, we will tell you before it applies.